Shipping & Returns

The joy of receiving and ripping off the package to get to what you had ordered knows no bound! Keeping your happiness in mind, we have partnered with a network of courier companies to ensure you receive your orders as fast as possible and in the finest condition.

COVID-19 UPDATE

  • We hate to say it but due to COVID-19 lockdown and restrictions in some cities/states, there will be minor delays in delivery of products.
  • Pertaining to changing of policies by courier companies due to COVID-19, we have stopped accepting COD orders. We accept only prepaid orders right now. 
  • We will be shipping to all the serviceable parts of India.

For any queries or issues you can contact us at +91 6353 531 477 or hello@dontcallmeprincess.in

Shipping

We try and make sure of the following: 

  • Depending upon the location, the product will be shipped to you in 3-7 workings days after it has been dispatched from our warehouse.
  • Free shipping is available on all products 
  • The full order amount as well as the delivery charges (if any) will be refunded if the order has been cancelled or lost in transit by us. 
  • In case of cancellation of the order by you, the full order amount as well as the delivery charges (if any) will be refunded only if the order has not been dispatched from our warehouse. If it is already dispatched, then you will have to bear the delivery charges and we will return only the order value.

While we try to be on top of our game to ensure a smooth shopping experience with us, sometimes there might be glitches owing to external factors like weather, courier company logistics, COVID scenario etc. But we promise you that we will keep you updated with all required information till you receive your beloved pair of shoes! 

Returns & Exchanges

While we know that no human would ever want to return their shoes; LIKE EVER! We also understand sometimes it becomes unavoidable. This brings us to our return policy. And here are a couple of things that you need to be aware of when it comes to it:

1. No items from the sale section or with any special discounts can be returned or exchanged. 

2. The first thing to be done when you must return an item, is to call our customer care number +91 6353531477 or write to us on hello@dontcallmeprincess.in. Post understanding your requirement, we can process the request for returns or exchanges.

3. The courier charges in case of a return, has to be borne by you and won't be borne by Don't Call Me Princess. 

4. In case you want a pickup facility, it can be arranged by us but the charges for the same has to be borne by you in advance through either PayTM, Google Pay or bank transfer. 

5. To be eligible for return, the product must be unused and have all of its original packaging as well as tags. It should also be accompanied by proof of purchase. 

6. All returned packages need to be couriered to the following address:

Don't Call Me Princess, 406, SNS Platina, Someshwara Enclave, Vesu, Surat, Gujarat 395007

7. If the purchase has been made from a retail store or any other third party platform and not from www.dontcallmeprincess.in, the returns inquiry must be made directly through that retailer. 

8. We do not provide refunds. What we offer are credit notes against the item returned within 10 days from the date of delivery. The entire amount excluding for the shipping charges will be converted into a credit coupon code and shared with you over your registered e-mail id.

9. You can apply the credit coupon code at the checkout page in the "Apply Coupon Code" section on our website. All you have to do is choose a new product or a different size of the same product that you returned and at the checkout page feed in the coupon code. Your money will automatically get adjusted. 

During any of the stages, if you face any difficulty whatsoever; all you need to do is get in touch with us on +91 6353531477.